Effective Date: 17 May, 2021
Collection of Information
We collect the information that identifies, relates to, describes, or is reasonably capable of being associated with a particular consumer (“personal information”) along with information that does not directly identify a particular consumer (“non-personal information”). Both personal and non-personal information will be collected from you in several different ways on this Site:
Information directly from you
We collect information from you when you place an order for any of Dogily’s products, sign up for our newsletter, or otherwise provide Dogily with personal information willingly. Specifically, we collect the following categories of information:
Information which you provide when purchasing our products or signing up for our newsletter, such as your name, postal address, phone number, and email address etc.
Information which you provide when purchasing our products, such as your credit, debit, or other payment card number.
Information relating to the products you purchased, obtained, or considered.
You may voluntarily provide other information to Dogily, such as responses to surveys or contests or suggestions for our improvements.
Information indirectly from you
We may collect information indirectly from you when you use or interact with the Site. This information is needed to protect the Site from fraud and to provide an efficient, smooth, and customized experience. We collect the following categories of information:
Internet Activity Information
We collect information about how you use and interact with the Site or an advertisement, including browser type and language, your IP address and other personal identifiers.
For instance, your browsing and shopping tendencies, along with inferences drawn from any of the information collected.
We may sometimes collect geolocation data on the Site.
A cookie is a small text file which is placed onto your computer or electronic device when you access the Site. Other similar technologies include web beacons, local shared objects ('flash cookies'), action tags and single-pixel gifs. These technologies can be used to track users' actions and activities, and to store information about them. For the following purposes, we use these cookies and/ or similar technologies on this Site to:
- Target out marketing campaigns and advertisements
- Keep track of the items stored in your shopping cart
- Obtain information about your use of the internet, your preferences and some/ other online movements
To turn off cookies, you can set your browser not to accept cookies. However, as a result, some of our website features may not function.
The Site server automatically recognizes the Internet URL from which you access the Site, which is always a true case in many websites. We may also log your Internet protocol (“IP”) address, Internet service provider, order verification, internal marketing, date/ time stamp for system administration and troubleshooting purposes. (An IP address may indicate the location of your computer on the Internet.)
Do Not Track
In the case, your browser settings may allow you to set a “Do Not Track” preference. This Site does not currently respond to “Do Not Track” signals, just like many other websites and online services.
From Other Sources
We may collect information from data aggregators or data providers to supplement information you provide to us.
Our primary purpose to collect your personal information is to provide you a secure, efficient and customized experience. For example, we may use your personal information to:
- Send you notifications about transaction details or shipment updates, contact you by email or by the method selected in your preferences
- Customize and improve our customer support and make the best experience for you
- Help make the Site more convenient for you to use as you do not have to type the same information again
- Help you find the products you want, the useful information and services quickly
- Help us process your order on Dogily
- Help us create content that suits you best
- Notify you of the new information, products, and services that we offer, as well as promotions, competition outcomes or content, such as health tips and recipes, that might interest you
- Contact you by email or by the method selected in your preferences
- Fulfil your order and to keep you informed about the order details
- Assist/ communicate with you on customer service enquiries, returns or any other requests that you may have
- Improve our Site’s layout and content and make analysis for improvements
- Help diagnose technical problems
- Complete security checks related to the use of our services
Use & Distribution of Information
We may use or disclose the personal information that we collect to third parties for various business purposes to fulfill your order and provide you with an amazing shopping experience and services with our products.
Dogily values your privacy. We only disclose personal information in circumstances where there is a contract between Dogily and the recipient of the information that requires the recipient to keep personal information confidential and not use it for any purpose except as required to perform the services within the contract.
Third Party Processors
Your payment and transaction information is used to process your purchase(s). This information may be processed via a third party processor. Dogily will only share your information in order to process your order. We do not sell your information to third parties.
Dogily uses various service providers to respond to your customer inquiries, fulfill your orders, send emails, and other similar services relating to your use of the Site.
In the event of fraud prevention or investigation, we may be asked to share collected information with governmental agencies or other companies assisting us. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is never provided to these companies for marketing purposes.
In the preceding twelve (12) months, Dogily has not sold any personal information and will not sell any of your personal information.
California Privacy Rights (CCPA)
*Only California residents have rights under the CCPA. A California resident is a natural person (as opposed to a corporation or other business entity) who resides in California, even if the person is temporarily outside of the state.
To learn more about the CCPA, you can visit https://oag.ca.gov/privacy/ccpa.
Right to Request Personal Information Collected (Right to Know)
Under the CCPA, California consumers have the right to request a disclosure of certain information about our collection and use of your personal information over the past 12 months. Once we receive your verifiable consumer request, we will disclose to you:
- The categories of personal information Dogily has collected about you
- The specific pieces of personal information Dogily has collected about you
- The categories of sources from which the personal information is collected
- The business or commercial purpose for collecting personal information
- The categories of third parties from whom Dogily shares personal information
- A list that discloses the categories of personal information that Dogily disclosed about you for a business purpose
Right to Request Deletion of Personal Information
Under the CCPA, California consumers have the right to request Dogily to delete any personal information that we collected from you and retained, subject to certain exceptions. Once Dogily receives and confirms your verifiable consumer request, we will delete your personal information from our records, unless an exception applies.
To exercise your rights as described above, please submit a verifiable consumer request to us by email at email@example.com.
Only you, or someone legally authorized to act on your behalf, may make a verifiable consumer request related to your personal information. You may only make a verifiable request two times within a 12-month period. In order for your request to be a verifiable request, you must:
- Provide sufficient and accurate information that allows us to reasonably verify that you are the person about whom we collected personal information or an authorized representative. Email address and order ID shall be provided as well.
- Describe your request with sufficient details that allow us to understand, evaluate, and respond to the request efficiently and properly.
We cannot respond to your request or provide you with any personal information if we cannot verify your identity or your authority to make the request and confirm the personal information relates to you. We will only use personal information provided in a verifiable consumer request to verify the requestor’s identity or authority to make the request.
We will make our best efforts to respond to a verifiable consumer request within 45 days upon the receipt of the request. If Dogily requires more time, we will inform you of the reason(s) and indicate the extension period by email. Any disclosures we provide will only cover the 12 month period preceding receipt of the request. We will provide responses to verifiable consumer requests in a format that is readily usable and transmittable, generally electronically. We do not charge a fee to process or respond to your request unless it is excessive, repetitive, or unfounded.
We will not discriminate against you for exercising any of your CCPA rights. Unless permitted by the CCPA, we will not deny you goods or services, charge you different rates for goods or services, impose penalties, or provide a different level of quality of goods or services.
General Data Protection Regulation (GDPR)
We comply with the General Data Protection Regulation (GDPR). In connection with your registration and ordering you agree that we keep and use your information in our organization in accordance with GDPR in order to fulfil our agreement towards you. Under the Personal Data Act, you have the right to access the information that we have registered on you. If it is incorrect, incomplete or irrelevant, you can request that the information be corrected or deleted. Contact us in such cases via email.
Commitment to Data Security
To protect your personal information, we take reasonable precautions and follow the industry’s best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. Your personally identifiable information is kept secure and encrypted during the type of transmission.
For payments we are using a certified payment gateway provider. All credit card details are encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). All payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. We therefore do not see or keep your credit card information.
While we use industry-standard precautions to safeguard your personal information, we cannot guarantee complete security. 100% complete security does not presently exist anywhere online or offline and we cannot promise, and you should not expect, that your information will be secure in all circumstances.
If you would like to (a) correct or update your personal information; (b) stop receiving emails to your email address; and/or (c) delete any personal information we have about you (d) register a complaint or (e) require more information please send your request to firstname.lastname@example.org. Before we are able to provide you with any personal information, correct any inaccuracies, or delete any information, we may ask that you verify your identity.
Updates/ Amendments to this Policy
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at email@example.com or by mail using the details provided below:
Rm 1104, Crawford House, 70 Queen 's Rd. Central, Central, Hong Kong Island Hong Kong SAR
If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority. You can contact your local data protection authority, or our supervisory authority.